Business to Consumer (B2C) Sales

Develop customer centric applications. Collaborate with your team and connect with customers. Build an actionable database that addresses business to consumer needs. Make Salesforce your own. Improve customer service and sales.

What you will learn:

• How to define objects to build your database
• Defining the appropriate fields for creating database
• Creating fields and defining field types based upon business requirements
• Defining relationships between the objects. When to use lookup vs. master detail relationship
• Design the object structure for a real life case study
• Importing and exporting business data from Salesforce database
• Customization of Salesforce instance
• How data is imported or exported to the objects for creating database
• Enabling and Using Person Accounts