There are many training and education options. This is true for university programs and Salesforce training. Selecting the ideal organization may require some unique criteria.
With Salesforce you need to learn the basics. Areas such as Salesforce administration, Sales Cloud, Service Cloud and Marketing Cloud are critical. Your training should include more however.
A good trainer will also be your mentor. Showing you a personal connection and demonstrating how you will benefit makes a big difference in your success. Highlighting relevance to you personally and your company will improve your results and increase Salesforce adoption.
When David Reimer of Merryck & Co., said in an interview: “What becomes really critical for the mentor is the ability to ask the right kind of questions — not provide answers, but ask questions that help you think more clearly about scenarios you hadn’t considered.”
An excellent Salesforce.com trainer, particularly during your needs analysis for custom training, needs to ask, in a similar way, the right kind of question. This approach will improve the collaborative process between trainer and student, optimizing your outcomes.
