Service Enablement 201

Premium
Continue where Service Enablement 101 left off. Help customers more efficiently. Deliver superior customer service. Grow your entire organization with training for the Salesforce Service Cloud. Collaborate with coworkers to solve customer issues. Effectively track contracts, automate incoming cases, minimize clicks, lessen searches and develop a self-service knowledge base.

What you will learn:

  • Automating case creation by using Web to Case and Email to Case functions
  • Setting up Web to Case
  • Setting up Email to case
  • Creating a self-service portal to share knowledge with your customers
  • Creating an easy to use interface with Console
  • Use Contracts to track service agreements
  • Discuss how Answers and Ideas can help your Salesforce users
  • Setting up Answers
  • Setting up Ideas

$295/pp

Service Enablement 201

Premium Training gives you an effective, hands-on learning experience with a live personal trainer.

View Terms

Webcam and Headset are required for virtual training.

Recommended Prerequisites

Benefits

Sell more

Highlights

Share Information with Your Customer Base, Increase Customers Acquisition, Satisfaction